Privacy Policy

Effective Date: October 26, 2023

This Privacy Policy describes how Aurora Video Productions ("we," "us," or "our") collects, uses, and shares personal information of users of our website www.auroravideoproductions.com (the "Site"). This policy applies to all individuals who interact with our services, whether they are clients, website visitors, or other stakeholders.

At Aurora Video Productions, located at 225 W. Washington St., Suite 2200, Chicago, IL 60606, we are committed to protecting your privacy. If you have any questions or concerns about our policy, please contact our Data Protection Officer, Dr. Eleanor Vance, at privacy@auroravideoproductions.com or call us at (312) 555-2000.

By using the Site, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully to understand our practices.

We regularly review and update our privacy policy to ensure it remains compliant with current regulations and reflects our data processing activities. We will notify you of any material changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Information We Collect

We collect information to provide better services to all of our users. The types of information we collect depend on how you interact with us.

Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Contact us: Name, email address, phone number, and the content of your message.
• Request a quote: Project details, contact information, and any other relevant information you provide.
• Subscribe to our newsletter: Email address.
• Create an account: Name, email address, and password.
• Fill out forms on our Site: Any information you submit through these forms.

Information We Collect Automatically

When you access or use our Site, we automatically collect certain information, including:

• Log Data: IP address, browser type, operating system, referring URLs, device information, pages visited, and the dates/times of your visits.
• Cookies: Small data files stored on your device that help us improve our Site and your experience. We use cookies for analytics, personalization, and essential site functions. For more information, please refer to our Cookies Policy .
• Usage Data: Information about how you use our Site, such as the pages you view, the features you use, and the links you click.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: To operate, maintain, and improve our Site and services.
• Responding to Inquiries: To respond to your requests, questions, and comments.
• Sending Marketing Communications: To send you newsletters, marketing materials, and other information that may be of interest to you. You may opt out of receiving these communications at any time.
• Personalizing Your Experience: To personalize your experience on our Site and tailor content and offers to your interests.
• Analyzing Trends: To analyze trends and gather demographic information.
• Preventing Fraud: To detect, prevent, and address fraud and other illegal activities.
• Complying with Legal Obligations: To comply with applicable laws and regulations.
• Project Management: To manage and execute video production projects, including communication, scheduling, and delivery of services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Secure Servers: Our servers are located in secure facilities and are protected by firewalls and other security measures.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities.
• Employee Training: Our employees are trained on data security best practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us with our business operations, such as hosting, payment processing, email marketing, and analytics. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose information if required to do so by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information with third parties with your consent.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to have inaccurate or incomplete information corrected.
• Deletion: You have the right to have your personal information deleted.
• Objection: You have the right to object to the processing of your personal information.
• Restriction: You have the right to restrict the processing of your personal information.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer, Dr. Eleanor Vance, at privacy@auroravideoproductions.com or call us at (312) 555-2000.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the following factors:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure of your personal data
• The purposes for which we process your personal data and whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

Once the retention period expires, we will securely delete or anonymize your personal information.

Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.